Are there any certifications or accreditations I should look for in a boarding facility?

When selecting a boarding facility for your dog or cat, looking for legitimate certifications and accreditations is one of the most reliable ways to gauge professionalism, safety standards, and quality of care. These credentials demonstrate a facility's commitment to going beyond the basics and adhering to established industry best practices.

Key Accreditations for Pet Boarding Facilities

The most respected and comprehensive accreditation in the pet care industry is offered by the Pet Care Services Association (PCSA). Formerly known as the American Boarding Kennels Association (ABKA), the PCSA sets rigorous standards for pet care facilities through its PCSA Accreditation Program.

To achieve this accreditation, a facility undergoes an extensive, voluntary review process that includes:

• A detailed application and documentation review.
• A physical inspection of the entire property by a PCSA-certified evaluator.
• Assessment of hundreds of operational standards covering animal care, management, staffing, safety, and facility design.

Facilities must be re-accredited every three years, ensuring ongoing compliance. Choosing a PCSA-Accredited facility provides a significant level of assurance about the operation's quality and professionalism.

Other Important Certifications and Memberships

While not as comprehensive as a full facility accreditation, individual staff certifications are excellent indicators of a knowledgeable team. Look for facilities where managers or key staff hold certifications such as:

• Certified Kennel Operator (CKO): Offered by the PCSA, this certification demonstrates in-depth knowledge of animal care, facility management, and industry ethics.
• Certified Animal Care Provider (CACP): Also from the PCSA, this credential focuses on the hands-on skills and knowledge required for daily animal care and supervision.

Additionally, membership in professional organizations like the PCSA itself shows a facility is engaged with the broader pet care community, has access to continuing education, and is likely aware of evolving industry standards.

Essential Health and Safety Credentials

Beyond pet-specific accreditations, verify that the facility meets fundamental legal and safety requirements. Any reputable boarding facility should be able to readily provide proof of:

• Current Business License: Issued by the local city or county.
• Proof of Insurance: This should include liability and care, custody, and control coverage.
• Compliance with Local Zoning and Animal Care Regulations: The facility should operate legally within its designated area.

For facilities offering grooming or daycare, asking about certification in pet first aid and CPR for staff is a prudent step. This training, often offered by organizations like the American Red Cross, prepares staff to handle medical emergencies.

How to Verify and What to Ask

Simply seeing a logo on a website is not enough. During your research and facility tour, take these steps:

1. Ask Directly: "Are you accredited by the Pet Care Services Association (PCSA)?" or "Do any of your staff hold PCSA certifications?"
2. Request Proof: A legitimate facility will be proud to display its accreditation certificate or provide its current membership number.
3. Check the PCSA Directory: You can verify a facility's accredited status by searching the online directory at the Pet Care Services Association website.
4. Observe During Your Tour: An accredited facility will typically have clear signage, well-documented procedures, and a clean, safe, and organized environment that reflects the high standards of the accreditation.

Choosing a boarding facility with recognized certifications and accreditations is a powerful step in ensuring your pet's stay is safe, comfortable, and managed by true professionals. It is a tangible investment in your peace of mind.