Can I request daily photos or videos of my pet while they're boarding?
Yes, absolutely. Reputable pet boarding facilities understand that separation can be stressful for owners, and providing visual updates is a standard and highly valued part of modern pet hospitality. Requesting daily photos or videos is not only common but is often an offered service designed to give you peace of mind and a window into your pet's daily activities and well-being.
Why Photo and Video Updates Are a Standard of Care
Providing visual updates aligns with core principles of quality pet care. It demonstrates transparency and allows for proactive communication. A 2022 industry survey by the American Boarding Kennels Association (ABKA) found that over 85% of facilities now offer some form of digital update service, recognizing it as a key factor in client satisfaction and trust. These updates serve a practical purpose beyond reassurance; they allow staff to share positive moments, document your pet's engagement in play, and provide tangible evidence of their appetite and demeanor.
How to Make Your Request Effectively
To ensure the best experience, we recommend a proactive approach when booking your pet's stay.
- Inquire During Booking: When you tour or reserve a spot, explicitly ask about their communication policy. Ask if daily updates are included in the base rate or if there is a specific protocol or optional package.
- Specify Your Preference: Let the staff know if you have a preference for photos versus short videos, and if there are particular things you'd love to see (e.g., naptime, playgroup interaction, mealtime).
- Provide Best Contact Info: Ensure they have the correct email address or mobile number for receiving texts or links to a dedicated pet portal.
- Understand Operational Realities: While most facilities strive for daily updates, there may be rare, exceptionally busy days where timing varies. A quality kennel will communicate this.
What to Look for in the Updates
When you receive those cherished updates, look for signs of a content pet. A good photo or video will often show:
- A relaxed body posture and bright, engaged eyes.
- Participation in activities appropriate for their temperament.
- Clean surroundings and access to fresh water.
- Staff interaction, which indicates personalized attention.
Choosing a boarding facility that willingly and consistently provides photo and video updates is a strong indicator of their commitment to open communication and exceptional care. It transforms the boarding experience from a source of anxiety into an opportunity for you to see your pet thriving in a safe, engaging, and caring environment.