Can I request updates or photos of my pet while boarding?

Yes, absolutely. Requesting updates and photos of your pet while they are boarding is not only a common practice but a standard expectation for modern, reputable pet care facilities. A high-quality boarding kennel or cattery understands that pet owners are entrusting them with a beloved family member and that clear, consistent communication is a cornerstone of that trust. You should feel completely comfortable making this request, and a professional establishment will have a clear policy in place to facilitate it.

What to Expect from a Professional Facility

When evaluating a boarding provider, their communication policy is a key indicator of their overall service quality. Look for facilities that proactively address owner communication. Here is what you can typically expect:

Standard Update Policies: Many top-tier kennels and catteries have structured update schedules. It is common for facilities to send a daily photo and a brief note via text or email, often included in the boarding rate. This provides consistent reassurance without you having to ask.
On-Demand Requests: Even with a standard schedule, you should be able to request an extra update or a specific photo at any reasonable time. A staff member should be able to quickly check on your pet and send you a message.
Multiple Communication Channels: Professional operations often use dedicated pet care software apps, direct text messaging, or email to send updates. These platforms may also allow for two-way communication, so you can reply with well-wishes for your pet.
Transparency and Detail: Updates should be more than just a generic photo. Look for notes that mention your pet's appetite, energy level, favorite activities, and overall demeanor. This level of detail shows attentive, individualized care.

The Value of Photo and Video Updates

Beyond simple reassurance, visual updates serve a practical purpose in pet care. Industry experience and pet owner feedback consistently show that regular updates significantly reduce owner anxiety, which is a primary concern in the pet hospitality sector. Seeing your dog playing happily in a yard or your cat curled up contentedly in a clean suite provides tangible proof of their well-being. This visual evidence is far more effective than a simple verbal assurance and allows you to enjoy your time away with greater peace of mind.

How to Make Your Request

To ensure the smoothest experience, we recommend the following steps:

Ask During Your Tour or Reservation: Inquire about the facility's standard communication policy before you book. This sets expectations from the start.
Provide Clear Contact Information: Ensure the kennel has your preferred mobile number and email address on file. Confirm which method they use for updates.
Communicate Your Preferences: If you have a specific request-such as a photo at a certain time of day or a video of playtime-mention it clearly during drop-off. Most facilities are happy to accommodate reasonable requests.
Respect Operational Hours: Understand that updates will typically be sent during staffed business hours. Avoid requesting updates late at night or very early in the morning.

A Note on Choosing the Right Kennel

A boarding facility's willingness and ability to provide regular, high-quality updates is a strong proxy for their overall operational standards. A facility that invests in the staff time and technology to communicate effectively is likely also investing in superior animal care, clean environments, and trained personnel. If a provider seems hesitant, disorganized, or dismissive of your request for updates, consider it a significant red flag.

In summary, requesting updates and photos is a normal and expected part of the pet boarding experience. You are not being overly anxious; you are being a responsible pet owner. A trustworthy kennel or cattery will view your request as an opportunity to demonstrate their excellent care and build a lasting relationship with you and your pet.