What should I look for in a boarding contract or agreement?

Signing a boarding contract is a critical step in ensuring your pet's safety, comfort, and well-being while you are away. A comprehensive and transparent agreement protects both you and the facility by clearly outlining responsibilities, services, and policies. Before you commit, it is essential to review the document thoroughly. Look for the following key components to ensure you are choosing a reputable provider that prioritizes your pet's care.

Essential Clauses and Provisions to Review

A well-structured boarding contract should leave no room for ambiguity. Pay close attention to these specific sections.

1. Detailed Services and Care Specifications

The contract must explicitly list what is included in the quoted rate. Vague language can lead to misunderstandings. Look for precise descriptions of:

• Accommodation Type: Specify the size and type of enclosure (e.g., private suite, standard kennel, condo-style).
• Exercise and Play: Detail the frequency, duration, and nature of exercise-whether it's individual walks, group play in a daycare setting, or private yard time. The protocol for separating dogs by size, temperament, and play style should be referenced.
• Feeding Routine: State whether you must provide your pet's food or if the facility supplies it. Include instructions for portion sizes, frequency, and any special dietary handling.
• Medical Care and Medication Administration: This is non-negotiable. The agreement must have a clear section for you to authorize the facility to administer prescribed medications, noting dosage and timing. It should also outline their procedure for handling medical emergencies.

2. Clear Financial Terms

All costs should be transparent to avoid unexpected charges upon pickup.

• Complete Fee Schedule: This includes the daily or nightly rate, any charges for additional services (grooming, extra playtime, special diets), and tax.
• Check-in/Check-out Policy: Many facilities charge for a full day if pickup occurs after a certain time. This policy must be clearly stated.
• Payment Methods and Due Date: Note accepted payment types and when payment is expected (e.g., at drop-off, at pickup, or upon reservation).

3. Health, Safety, and Liability Protections

This section outlines the facility's operating standards and its legal responsibilities.

• Vaccination Requirements: The contract should list all mandatory vaccines (e.g., Rabies, DAPP, Bordetella for dogs; FVRCP for cats) and require proof from your veterinarian. This is a primary indicator of a facility's commitment to disease prevention.
• Emergency Veterinary Care Authorization: You will typically be asked to pre-authorize the facility to seek veterinary treatment in an emergency if you cannot be reached. It should specify your preferred clinic and a designated backup.
• Liability Clause: Reputable facilities carry insurance. Review the clause that addresses liability for injury, illness, or escape. While no provider can guarantee absolute safety, the language should be fair and indicate they maintain a high standard of care and secure premises.
• Parasite Policy: Look for a statement on flea and tick prevention, often requiring pets to be on a preventative regimen.

4. Pet Owner Responsibilities and Representations

Your obligations will also be detailed in the contract.

• Accuracy of Information: You will be required to confirm that all information provided about your pet's health, behavior, and temperament is accurate and complete.
• Behavioral Disclosures: You must disclose any history of aggression, separation anxiety, or resource guarding. This allows the staff to provide appropriate care and ensures the safety of all animals and personnel.
• Belongings Policy: The agreement will state whether you can leave personal items (beds, toys) and typically disclaim liability for lost or damaged items.

Final Steps Before You Sign

Do not hesitate to ask for clarification on any point that seems unclear. A trustworthy boarding facility will welcome your questions. Ensure you receive a copy of the fully executed agreement for your records. By meticulously reviewing these contract elements, you move beyond marketing claims and gain a true understanding of the operational standards that will govern your pet's stay, providing you with greater confidence and peace of mind.